Telegram Assistant Bot

The SmilePayz Telegram Assistant Bot provides merchants with quick access to account information and transaction queries directly through Telegram groups.

Bot Access

Bot Link: SmilePayz Assistant Bot

Note: This bot only works in Telegram groups, not in private chats.

Available Commands

Help Commands

/help                                        # Display help, merchant backend links, and API documentation

Transaction Queries

/dm  [orderNo]            # pay-in order query by merchant order no
/dp  [orderNo]            # pay-in order query by platform trade no
/wm  [orderNo]            # pay-out order query by merchant order no
/wp  [orderNo]            # pay-out order query by platform trade no
/wrm [orderNo]        # Query pay-out receipt by merchant order number (alternative)
/wrp [tradeNo]        # Query pay-out receipt by platform trade number

Balance Queries

/balidr              # Query IDR balance
/balthb              # Query THB balance
/balinr               # Query INR balance
/balbrl               # Query BRL balance
/balmxn               # Query MXN balance
/balpen               # Query PEN balance
/balcop               # Query COP balance
/chatid               # get current group chat id

How to Use

Step 1: Add Bot to Group

1. Click the bot link
2. Add the bot to your Telegram group
3. Ensure the bot has permission to read messages

Step 2: Access Commands

1. Type / in the group chat
2. You will see available command suggestions
3. Select the desired command from the list

Step 3: Execute Commands

1. For transaction queries: Add your order number or trade number after the command

   /dm  202412010001
   

2. For balance queries: Simply execute the command without additional parameters

   /balidr 
   

Step 4: View Results

• The bot will respond with the requested information
• Results include transaction details, status, and balance information

Command Examples

Transaction Query Examples

/dm  202412010001
/dp  202412010002
/wm  TPZ202412010001

Balance Query Examples

/balidr 
/balthb 
/balinr 

Supported Currencies

The bot supports balance queries for the following currencies:

• IDR - Indonesian Rupiah
• THB - Thai Baht
• INR - Indian Rupee
• BRL - Brazilian Real
• MXN - Mexican Peso
• PEN - Peruvian Sol
• COL - Colombian Peso

Security Features

• Group-only access: Bot only works in group chats for security
• Command validation: All commands are validated before execution
• Access control: Only authorized users can access account information

Troubleshooting

Common Issues

1. Bot not responding: Ensure the bot is added to the group and has proper permissions
2. No results: Check if the order number or trade number is correct

Best Practices

• Use the bot in dedicated business groups
• Keep order numbers and trade numbers handy
• Verify results with merchant backend for critical transactions

Related Documentation

• Balance Snapshot
• Transaction Status Inquiry
• Balance Inquiry API