SETTLEMENT SLA

Settlement Timeline Overview

Settlement timelines vary depending on the payment method. Smilepayz provides clear service-level agreements (SLAs) for each settlement type to help you manage cash flow and financial planning with confidence. Below is a detailed guide to the expected settlement periods for all supported payment methods.

SLA Processing Guidelines

• Standard Processing: Regular settlement processing within specified timelines

• Express Processing: Accelerated settlement for qualifying transactions

• Batch Processing: Consolidated settlement for multiple transactions

• Holiday Adjustments: Processing times adjusted for Philippine banking holidays

Service Level Agreement (Business Days)

Settlement File Management

Settlement Report Download

File Management Features

• Automated Generation: Settlement reports generated automatically

• Multiple Formats: Support for various file formats (CSV, Excel, PDF)

• Secure Access: Protected download with authentication requirements

• Historical Records: Complete settlement history available for download

Settlement Report Contents

• Transaction Details: Complete transaction information and status

• Settlement Amounts: Accurate settlement amounts and currency details

• Processing Timestamps: Exact processing and settlement times

• Reference Numbers: Unique identifiers for tracking and reconciliation