SETTLEMENT PROCESS

Settlement Overview

Settlements are the process by which your business receives funds from customer transactions. After a customer completes a payment, the funds undergo reconciliation before being released to the merchant. The settlement period may vary depending on the payment provider and method. Understanding the settlement process helps you manage cash flow, forecast finances, and ensure business continuity.

Settlement Timing

Settlement timelines vary depending on the payment method. Smilepayz provides clear service-level agreements (SLAs) for each settlement type to help you manage cash flow and financial planning with confidence. Below is a detailed guide to the expected settlement periods for all supported payment methods.

For comprehensive settlement timelines and service-level agreements, please refer to our Settlement SLA documentation.

Settlement Destinations

Smilepayz supports multiple settlement options to provide you with better control over your finances:

• Smilepayz Balance: The most common choice for businesses. Funds are settled into your Smilepayz Balance, making them instantly available for your payout needs.

• Bank Accounts: Direct bank transfers for easy access and daily operations.

Support & Contact

While Smilepayz strives to provide a seamless and reliable settlement experience, there may be instances where issues arise. If you encounter any problems or have questions regarding settlements, you can reach out through the following channels:

• Account Manager: Your dedicated account manager is available to provide tailored assistance and guide you through any settlement issues.

• Email Support: For additional support, contact us at [email protected], where our team will promptly respond to your inquiries.

We are committed to ensuring that your settlement experience is as smooth and efficient as possible.