SETTLEMENT SERVICE LEVEL AGREEMENT

Settlement Timeline Overview

Settlement processing times vary based on the payment method utilized by customers. To facilitate effective cash flow management, Smilepayz provides clear Service Level Agreements (SLAs) for each settlement type. This comprehensive guide outlines expected settlement periods for all available payment methods, enabling better financial planning and operational efficiency.

Key Settlement SLA Features

• Transparent Timelines: Clear expectations for settlement processing times
• Payment Method Specific: Tailored SLAs based on payment channel characteristics
• Business Day Calculation: All timelines calculated in business days
• Regulatory Compliance: SLAs aligned with Peruvian financial regulations

Service Level Agreement (Business Days)

SLA Processing Guidelines

• Standard Processing: Regular settlement processing within specified timelines
• Express Processing: Accelerated settlement for qualifying transactions
• Batch Processing: Consolidated settlement for multiple transactions
• Holiday Adjustments: Processing times adjusted for Peruvian banking holidays

Settlement File Management

Settlement Report Download

File Management Features

• Automated Generation: Settlement reports generated automatically
• Multiple Formats: Support for various file formats (CSV, Excel, PDF)
• Secure Access: Protected download with authentication requirements
• Historical Records: Complete settlement history available for download

Settlement Report Contents

• Transaction Details: Complete transaction information and status
• Settlement Amounts: Accurate settlement amounts and currency details
• Processing Timestamps: Exact processing and settlement times
• Reference Numbers: Unique identifiers for tracking and reconciliation