SETTLEMENT

OVERVIEW OF SETTLEMENTS

Settlements are the process by which your business receives funds from customer transactions. After a customer completes a payment, the funds undergo reconciliation before being released to the merchant. The settlement period may vary depending on the payment provider and method. Understanding the settlement process helps you manage cash flow, forecast finances, and ensure business continuity.

SETTLEMENT TIMING

Settlement times depend on the payment method selected by the customer. The standard settlement period is typically 1 business day. For detailed service-level agreements (SLAs) and expected timelines, please refer to Settlement SLA.

If your business requires faster access to funds, Smilepayz also offers expedited settlement options. Please contact your account manager for more information.

SETTLEMENT DESTINATIONS

Smilepayz supports multiple settlement destinations to provide flexibility and control:

• Smilepayz Balance: Funds are settled into your Smilepayz Balance, making them instantly available for pay-out and other business needs.
• Bank Account: Funds can be transferred directly to your designated bank account for daily operations.

SUPPORT & CONTACT

For settlement-related inquiries or support, please contact us through the following channels:

• Account Manager: Your dedicated account manager is available to provide tailored assistance and guidance
• Email Support: Contact us at [email protected] for prompt assistance with settlement issues