SETTLEMENT OVERVIEW

Settlement Process Overview

Settlements represent the process through which your business receives funds from customer transactions. After a customer completes a payment, funds undergo a reconciliation process before being released to the merchant account. This process ensures transaction integrity and regulatory compliance.

Key Settlement Characteristics

• Processing Time: Settlement times vary based on payment method and processing requirements
• Reconciliation: All transactions undergo verification and reconciliation procedures
• Compliance: Settlement processes adhere to Peruvian financial regulations
• Transparency: Clear tracking and reporting of all settlement activities

Settlement Timeline Expectations

Settlement processing times depend on the payment method selected by customers:

• Standard Processing: Typically completed within 1 business day
• Express Processing: Available for faster fund availability
• Batch Processing: Multiple transactions processed together for efficiency

For detailed settlement timelines and service level agreements (SLAs), please refer to our Settlement SLA Documentation.

Accelerated Settlement Options

Businesses requiring faster cash flow can opt for accelerated settlement services:

• Same-Day Settlement: Available for qualifying transactions
• Priority Processing: Enhanced processing for high-volume merchants
• Custom Settlement Schedules: Tailored solutions for specific business needs

Settlement Destination Options

Smilepayz provides multiple settlement destination options to optimize your financial operations:

Smilepayz Balance Account

• Instant Availability: Funds immediately available for payout transactions
• No Transfer Delays: Eliminates traditional bank transfer waiting periods
• Operational Efficiency: Streamlined fund management for business operations

Direct Bank Transfer

• Traditional Banking: Direct transfer to your designated bank account
• Regulatory Compliance: Full compliance with Peruvian banking regulations
• Audit Trail: Complete transaction history for accounting purposes

Settlement Support and Assistance

Our dedicated support team ensures smooth settlement operations:

Account Management Support

• Dedicated Account Managers: Personalized assistance for settlement issues
• Proactive Monitoring: Continuous oversight of settlement processes
• Custom Solutions: Tailored settlement strategies for your business

Technical Support

• Email Support: Contact [email protected] for technical assistance
• Response Time: Prompt response to all settlement-related inquiries
• Documentation: Comprehensive guides and resources available

Issue Resolution

• Problem Identification: Quick identification of settlement issues
• Escalation Process: Efficient escalation for complex settlement problems
• Resolution Tracking: Complete tracking of issue resolution progress

We are committed to providing reliable, efficient, and transparent settlement services to support your business growth and financial success.