Settlement
What are Settlements and Why do They Matter?
Simply put, settlements are how your business receives funds from customer transactions. Once a customer completes a payment, the funds go through a reconciliation process before being released to the merchant. This step means that the time from payment to settlement can take some time and may differ based on the payment provider. Understanding this process helps you be better equipped to handle cash flow, forecast your finances, and keep your business thriving.
When to Expect Your Settlements
Settlement times can vary depending on the payment method chosen by the customer. The quickest settlement for standard processing is typically 1 day. For a comprehensive list of service-level agreements (SLAs) and expected settlement timelines, please visit Settlement SLA for more details.
If you'd like to receive your funds sooner, or if your business would benefit from quicker cash flow, you may be interested in our faster settlement options.
Available Settlement Destinations
Smilepayz supports several settlement options to give you better control over your finances:
Smilepayz Balance: The most common choice for businesses, Funds can be settled into your Smilepayz Balance, making them instantly available for your pay out needs.
Bank Accounts: Allowing funds to be transferred directly for easy access and daily operations.
Support for Settlement Issues
While Smilepayz strives to provide a seamless and reliable settlement experience, there may be instances where issues arise. If you encounter any issues or have questions regarding settlements, you can reach out in the following ways:
Contact Your Account Manager: Your dedicated account manager is available to provide tailored assistance and guide you through any settlement issues.
Email Support: For additional support, you can email us at [email protected], where our team will promptly respond to your inquiries.
We are committed to ensuring that your settlement experience is as smooth and efficient as possible.